Receptionists play a big role in our experience at our GP surgery, from booking appointments to inquiring about test results and ordering prescriptions.
Patients across the North West have shared their views on how they feel their GP receptionists are performing in the latest GP Patient Survey, produced by Ipsos on behalf of NHS England.
More than 700,000 patients in England completed the 2025 survey, which was carried out between January and March this year, and gathers information on how patients feel about their local GP.
The survey uncovered patients’ experiences with the reception and administrative team at their GP practice. Across the country, the majority of patients described their GP reception team as ‘very helpful’ (42%) or ‘fairly helpful’ (41%).
Here we reveal the GP surgeries across the North West where reception teams have been voted the best by you. Surgeries are ranked by the proportion of patients who said the reception and administrative team at their GP practice is ‘very helpful’.
13. Kenneth MacRae Medical Centre - Rainford, St Helens
There were 263 survey forms sent out to patients at Kenneth MacRae Medical Centre in Rainford, St Helens, and the response rate was 43%. 81% of patients said the reception team was ‘very helpful’, while 18% said they found the team ‘fairly helpful’. | Google Maps
14. Premier Health Team - Leigh
There were 398 survey forms sent out to patients at Premier Health Team in Leigh, and the response rate was 26%. 81% of patients said the reception team was ‘very helpful’, while 19% said they found the team ‘fairly helpful’. | Google Maps
15. Pennine Surgery - Littleborough
There were 387 survey forms sent out to patients at Pennine Surgery in Littleborough, and the response rate was 34%. 81% of patients said the reception team was ‘very helpful’, while 18% said they found the team ‘fairly helpful’. | Google Maps
16. Village Surgery - Timperley, Altrincham
There were 289 survey forms sent out to patients at Village Surgery in Timperley, Altrincham, and the response rate was 42%. 81% of patients said the reception team was ‘very helpful’, while 17% said they found the team ‘fairly helpful’. | Google Maps