Receptionists play a big role in our experience at our GP surgery, from booking appointments to inquiring about test results and ordering prescriptions.
Patients across the North West have shared their views on how they feel their GP receptionists are performing in the latest GP Patient Survey, produced by Ipsos on behalf of NHS England.
More than 700,000 patients in England completed the 2025 survey, which was carried out between January and March this year, and gathers information on how patients feel about their local GP.
The survey uncovered patients’ experiences with the reception and administrative team at their GP practice. Across the country, the majority of patients described their GP reception team as ‘very helpful’ (42%) or ‘fairly helpful’ (41%).
Here we reveal the GP surgeries across the North West where reception teams have been voted the best by you. Surgeries are ranked by the proportion of patients who said the reception and administrative team at their GP practice is ‘very helpful’.
17. Bredbury Medical Centre - Stockport
There were 366 survey forms sent out to patients at Bredbury Medical Centre in Stockport, and the response rate was 29%. 81% of patients said the reception team was ‘very helpful’, while 18% said they found the team ‘fairly helpful’. | Google Maps
18. Poulter Road Medical Centre - Liverpool
There were 440 survey forms sent out to patients at Poulter Road Medical Centre in Liverpool, and the response rate was 24%. 80% of patients said the reception team was ‘very helpful’, while 17% said they found the team ‘fairly helpful’. | Google Maps
19. Vernon Park Surgery - Stockport
There were 389 survey forms sent out to patients at Vernon Park Surgery in Stockport, and the response rate was 27%. 79% of patients said the reception team was ‘very helpful’, while 17% said they found the team ‘fairly helpful’. | Google Maps
20. Astley General Practice - Astley, Manchester
There were 427 survey forms sent out to patients at Astley General Practice in Astley, Manchester, and the response rate was 28%. 79% of patients said the reception team was ‘very helpful’, while 20% said they found the team ‘fairly helpful’. | Google Maps