Receptionists play a big role in our experience at our GP surgery, from booking appointments to inquiring about test results and ordering prescriptions.
Patients across the North West have shared their views on how they feel their GP receptionists are performing in the latest GP Patient Survey, produced by Ipsos on behalf of NHS England.
More than 700,000 patients in England completed the 2025 survey, which was carried out between January and March this year, and gathers information on how patients feel about their local GP.
The survey uncovered patients’ experiences with the reception and administrative team at their GP practice. Across the country, the majority of patients described their GP reception team as ‘very helpful’ (42%) or ‘fairly helpful’ (41%).
Here we reveal the GP surgeries across the North West where reception teams have been voted the best by you. Surgeries are ranked by the proportion of patients who said the reception and administrative team at their GP practice is ‘very helpful’.
9. Haverthwaite Surgery - Ulverston
There were 276 survey forms sent out to patients at Haverthwaite Surgery in Ulverston, and the response rate was 39%. 85% of patients said the reception team was ‘very helpful’, while 13% said they found the team ‘fairly helpful’. | Google Maps
10. Parkfield Surgery - St Helens
There were 396 survey forms sent out to patients at Parkfield Surgery in St Helens, and the response rate was 32%. 83% of patients said the reception team was ‘very helpful’, while 14% said they found the team ‘fairly helpful’. | Google Maps
11. Edgworth Medical Centre - Bolton
There were 376 survey forms sent out to patients at Edgworth Medical Centre in Bolton, and the response rate was 36%. 82% of patients said the reception team was ‘very helpful’, while 15% said they found the team ‘fairly helpful’. | Google Maps
12. Park View Surgery - Milnthorpe
There were 281 survey forms sent out to patients at Park View Surgery in Milnthorpe, and the response rate was 43%. 81% of patients said the reception team was ‘very helpful’, while 15% said they found the team ‘fairly helpful’. | Google Maps