Receptionists play a big role in our experience at our GP surgery, from booking appointments to inquiring about test results and ordering prescriptions.
Patients across the North West have shared their views on how they feel their GP receptionists are performing in the latest GP Patient Survey, produced by Ipsos on behalf of NHS England.
More than 700,000 patients in England completed the 2025 survey, which was carried out between January and March this year, and gathers information on how patients feel about their local GP.
The survey uncovered patients’ experiences with the reception and administrative team at their GP practice. Across the country, the majority of patients described their GP reception team as ‘very helpful’ (42%) or ‘fairly helpful’ (41%).
Here we reveal the GP surgeries across the North West where reception teams have been voted the best by you. Surgeries are ranked by the proportion of patients who said the reception and administrative team at their GP practice is ‘very helpful’.
5. High Lane Medical Centre - High Lane, Stockport
There were 249 survey forms sent out to patients at High Lane Medical Centre in High Lane, Stockport, and the response rate was 45%. 88% of patients said the reception team was ‘very helpful’, while 12% said they found the team ‘fairly helpful’. | Google Maps
6. Cartmel Surgery - Cartmel, Cumbria
There were 243 survey forms sent out to patients at Cartmel Surgery in Cartmel, Cumbria, and the response rate was 49%. 87% of patients said the reception team was ‘very helpful’, while 12% said they found the team ‘fairly helpful’. | Google Maps
7. The Surgery, Wrenbury Medical Centre - Wrenbury, Nantwich
There were 268 survey forms sent out to patients at The Surgery, Wrenbury Medical Centre in Wrenbury, Nantwich, and the response rate was 43%. 87% of patients said the reception team was ‘very helpful’, while 13% said they found the team ‘fairly helpful’. | Google Maps
8. Vittoria Medical Centre - Birkenhead
There were 615 survey forms sent out to patients at Vittoria Medical Centre in Birkenhead, and the response rate was 20%. 87% of patients said the reception team was ‘very helpful’, while 13% said they found the team ‘fairly helpful’. | Google Maps