Manchester GP practice rated 'requires improvement' by CQC - here's why
The assessment by the CQC took place between 18th June 2025 to 18th July 2025. St Georges Medical Practice is a GP practice and delivers service to 7607 patients.
In terms of safety, the CQC found that: “The service had a good learning culture and people could raise concerns. Managers investigated incidents; however, learning was not always shared with staff who were unable to attend meetings.”
Adding: “The facilities required improvement and the provider had not routinely mitigated risk associated with the premises. The provider did not always have effective systems for the safe management of medicines.”
They also found that staff treated people with kindness, compassion, dignity and care. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences.
People were involved in decisions about their care. The service provided information to people in a way that they could understand. People knew how to give feedback and were confident the service took it seriously and acted on it.
The service was easy to access and worked to eliminate discrimination. People received fair and equal care and treatment. The service worked to reduce health and care inequalities through training and feedback. People were involved in planning their care and understood options around choosing to withdraw or not receive care.
Additionally, they also said: “staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities. Managers worked with the local community to deliver the best possible care.”
However, the CQC found that: “the service did not have clear governance systems and processes in place to mitigate risks. We found breaches of regulation in relation to Regulation 12, Safe care and Treatment and Regulation 17, Good Governance. We have asked the provider for an action plan in response to the concerns found at this assessment.”
Patients told the CQC that overall getting through to the service was easy enough, there were mixed comments regarding appointments, with some reporting easy access, while others expressed difficulty getting an appointment.