Greater Manchester care home receives 'requires improvement' from CQC

Sunnyside is a care home without nursing care. CQC regulates both the premises, and the care provided, and both were looked at during the assessment.

During the assessment the CQC assessed 24 Quality Statements. 10 staff members including the registered manager, 2 area directors, kitchen and housekeeping staff and care staff were spoken to.

CGQ said: “Staff we spoke to knew how to keep people safe and report concerns. Staff received an induction and were provided with training. However, some staff told us they would benefit from additional training in supporting people with dementia or people who present behaviour that may challenge. Most of the training offered to staff was completed online.”

Adding: “People were not always encouraged to be independent or supported through meaningful interactions. There was a lack of engagement opportunities for people. Overall, people were treated with respect and dignity but not always offered choice. We told the provider about this, and they were going to review activities offered to people.”

The CQC also found that feedback from staff and people was not always regularly sought. However, the provider had taken some action following the feedback such as, removing fire safety hazards noted within the home.

The also found that feedback about the care was generally positive. However, some people also said that they would benefit from having more staff to support their needs.

For example, one person said: “They [staff]treat me good. The staff are nice but there aren’t enough.”