Greater Manchester bride finds out her wedding is cancelled - via Facebook

A bride-to-be from Greater Manchester says she has been leftt high and dry by her wedding hotel’s sudden closure.
Watch more of our videos on Shots! 
and live on Freeview channel 276
Visit Shots! now

A devastated bride-to-be found out her dream wedding has been axed - via Facebook.

Jade White, 29, from Atherton, booked the Park Hall Hotel in Charnock Richard, near Chorley, four years ago after searching the country for the perfect location.

Hide Ad
Hide Ad

But then Covid hit, forcing her to reschedule twice - before she was dealt a final hammer blow last month.

The mum-of-two looked on the venue's Facebook page and spotted a string of posts announcing the hotel had shut - and weddings were cancelled.

Jade has made persistent attempts to contact staff but, weeks later, she says she is still in the dark.

And she says she and fiancé Adam Flitcroft, 30, have no idea if they will get her £4,250 back - or find another venue.

Jade White’s hen party.  Credit: SWNSJade White’s hen party.  Credit: SWNS
Jade White’s hen party. Credit: SWNS
Hide Ad
Hide Ad

Jade said: "Apparently it shut its doors - I didn't hear a thing until I went on the hotel's Facebook page.

"Absolutely everything was prepared - outfits and rings bought, cake ordered, decorations purchased, invitations sent - just for this to happen.

"Adam and I travelled all around the country to find the perfect venue and it had been booked for four years - we even took out a loan to cover the costs.

"When I found out, I was absolutely devastated - I was crying too much to even tell Adam what had happened.

Hide Ad
Hide Ad

"Who knows if we'll ever get our money back - and I have no idea how to tell all our guests that there's no wedding after all."

Car saleswoman Jade and mechanic Adam, who are parents to children Lola, four, and Joel, nine months, first booked their wedding in 2018, for a date in July 2020.

The couple were desperate to tie the knot to celebrate their relationship so she could take Adam's surname - and have the same name as their children.

Jade White in her wedding dress Credit: SWNSJade White in her wedding dress Credit: SWNS
Jade White in her wedding dress Credit: SWNS

They had scoured the country in search of the perfect venue for their big day and finally settled on the Park Hall Hotel.

Hide Ad
Hide Ad

Jade said: "As soon as we stepped foot into that hotel four years ago, we knew it was the one.

"I looked at my mum and we both cried because it felt so special and we had searched everywhere to find the perfect venue."

They had juggled booking the wedding alongside a pricey house move as well as recently becoming first-time parents to daughter Lola.

So, to cover the wedding costs, they had to take out a £10,000 loan.

Hide Ad
Hide Ad

But Jade and Adam saw it as worth the debt and planned everything to suit the vibe of the 1970 countryside venue - right down to Jade's dress which she thought felt a "little bit medieval" and matched the hotel's dark wooden floors.

Their wedding was originally scheduled for 4 July, 2020, but, due to Covid, was rescheduled for 23 July, 2021 - a date which was also cancelled.

The parents - who had their second child last year - then decided to book well ahead to avoid another cancellation, and set the date for 29 April, 2023.

Adam Flitcroft and Jade White with their children Lola and Joel.  Credit: SWNSAdam Flitcroft and Jade White with their children Lola and Joel.  Credit: SWNS
Adam Flitcroft and Jade White with their children Lola and Joel. Credit: SWNS

Invitations were sent while they set to work to prepare, selecting outfits, buying rings and ordering a beautiful cake and decorations.

Hide Ad
Hide Ad

Jade then grew more and more excited to finally share a surname with her children and husband.

But a phone call on 13 February from her booked make-up artist confirming the address of the venue led to Jade checking Park Hall Hotel's Facebook page.

It was then that she realised her dream was ruined - leaving her out of pocket and without a venue.

She said: "My first reaction was just to burst into tears.

"I was crying too much to even tell Adam what had happened - my dad had to ring him and tell him."

Hide Ad
Hide Ad

Jade recalled her panic rising as she was unable to reach anyone when she phoned the venue to check - and spotted local reports saying the same thing.

It is thought that the hotel's doors had closed a week earlier on 7 February. Jade then frantically emailed the hotel on 13 February in a desperate bid to get answers.

But she received an email back, apparently from a member of the management team, the following day, who said they had lost their job as a result.

A section of the email read: "I am truly heartbroken this has happened and really hope you get this sorted and get the wedding day you deserve."

Hide Ad
Hide Ad

The email left Jade more bewildered than ever after never having been informed of the cancellation in the first place - which the former employee said had been an emailing error.

She says she was told she would need to email her invoice and a bank statement to the hotel's management by the same employee but has had no response or acknowledgement.

Jade now says she has no idea if she is due to receive a refund or not on the £4,250 she had paid in advance for the occasion using a bank loan.

She is also set to lose £350 which they paid for a separate ceremony due to having re-scheduled too many times already.

What has the venue said?

Hide Ad
Hide Ad

The Park Hall Hotel was previously managed by the Best Western group, who launched a probe after the hotel closed without notice.

The chain said in a statement at the time that it did not "own or operate" the property, so did not have a say in operational decisions.

And, earlier this week, Best Western cut its ties with the Park Hall Hotel for good, with a spokesman telling local media it had been "removed from the [...] brand portfolio".

Repeated attempts were made to contact staff at the hotel via existing email and phone numbers, but no one could be reached for comment.