Manchester business owner responds to troll with a hilarious comeback
Jon Charles is the owner of The Laundrette, Chorlton, and certainly doesn’t shy away from responding to negative reviews.
Many businesses ignore such reviews, hoping that they will become buried away or simply delete them completely.
However, Jon takes the alternative approach by confronting the comments made on Tripadvisor head on.
Five days ago, a reviewer who goes by the name G O, said: “Ive been meaning to write this for some. It looks nice on the outside but this review is about the quality of food and chefs not about the staff. We went as a large party. I didnt know what to order so i ordered a pizza. It was the worst ive ever had. As a chef i can see that the people building this pizza really dont have any joy in what they do.”
Adding: “The pizza was tasteless, no salt no oil and the portion control was off the wall. It seemed like the ingredients were just thrown on from a great height. Dreadful. I couldnt eat more than two slices. The second slice was tough to get through like laborious conversation. Back to the drawing board for the head chef and their training.”
In reply, Jon said: “Holy mozzarella massacre, you deserve a medal for surviving that pizza catastrophe! Those chefs must’ve been lobbing ingredients from a hot air balloon, aiming for “flavourless void” and scoring a bullseye with their no-salt, no-oil, “we hate joy” special. The head chef’s training? Probably a sticky note saying, “Sprinkle apathy, bake with spite.” Two slices? Bro, you’re the pizza-eating equivalent of a superhero. In all seriousness, It’s very, very rare we make light of customer feedback; usually, we contact them, discuss the issues so we can learn and be better. This apparently is from someone who works as a chef in the industry; who knows, it’s just common decency to let your fellow restauranteurs know what happened and not post negatively on TripAdvisor.”
Adding: “Our pizza chef team have been with us for around eight years now, and we would never let a subpar dish leave the kitchen, so I doubt this incident accidentally ever happened. If some strange voodoo did actually happen on this occasion and all the chefs went blind for a few minutes while this pizza left the kitchen, then I’m deeply sorry and I implore the writer of this review to get in touch with us so we can make amends. I doubt that will ever happen as it’s a brand new TripAdvisor account with only one review.”
This is certainly a hilarious reply and an alternative approach!