Manchester care provider gets rare 'outstanding' CQC report
Urban Village Medical Practice is a GP practice and delivers service to 13,562 patients under a contract held with NHS England.
The practice is contracted to provide the Homeless Health Service for homeless people living on the streets of Manchester City Centre and, those residing in a number of hostels and shelters around Manchester City. This is a specialist and intensive service. Leaders reported this was about 700 people.
The homeless service is a team made up of designated and specially trained doctors, nurses, drugs and alcohol workers, outreach workers and a social prescriber.
The CQC found that “The Urban Village Medical Practice had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received specialist training and regular appraisals to maintain high-quality care.”
People were positive about the quality of their care and treatment from Urban Village Medical Practice.
Results from the National GP Patient Survey 2024 showed, when compared to national and local averages, more patients using Urban Village Medical Practice, were satisfied in each category including trust, meeting their needs and overall satisfaction with their experiences at the practice than national averages.
The NHS Friends and Family Tests dated May 2025 showed people overwhelmingly felt they would recommend Urban Village Medical Practice to friends and family.
People identified individual staff members, in various roles as being, excellent at their jobs, having behaved kindly towards them and as being diligent in carrying out their tasks.
A number of people described positive support when dealing with significant social pressures including, alcohol and drug related health needs; general emotional needs and, fears and anxieties concerning health and types of treatment.
Patient representatives stated the practice looked after people well and fostered community cohesion. They felt the practice was a hub for local people whether or not they were registered with the practice.