Greater Manchester behavioural unit rated 'requires improvement' by CQC
Cygnet Kenney House was assessed from the 9th to 11th of September 2025.
The CQC assessed the service due to intelligence received about the service and because it had not been assessed before.
The CQC visited the following wards as part of the assessment:
- Billington ward, adult psychiatric intensive care unit for women with 12 beds.
- Baldock ward, adult acute ward for women with 16 beds.
- Harben ward, a high dependency rehabilitation ward for women with 16 beds.
At this assessment they identified breaches of regulations: 12 Safe Care and Treatment and 18 Staffing.
They also assessed two assessment service groups; Acute wards for adults of working age and psychiatric intensive care units where they assessed 33 quality statements and Long stay or rehabilitation mental health wards for working age adults.
They CQC said: “We rated the service as Requires Improvement. In the acute wards for adults of working age and psychiatric intensive care units, we found 2 breaches of regulations in relation to: staff responsiveness to incidents, medicines management, oversight and implementation of policies and procedures, staffing levels and allocation of staff and ensuring staff receive an induction into the ward they are working on and receive regular supervision.
Adding: “In the Long stay or rehabilitation mental health wards for working age adults, we found 2 breaches of regulations in relation to staff responsiveness to incidents, assessment and mitigation of environmental risks, staffing levels and allocation of staff and ensuring staff receive an induction into the ward they are working on and receive regular supervision.”
The CQC finished by saying: “We have taken enforcement action for regulations 12 and 18 for the rehabilitation service and 18 for the Acute and PICU service and asked the provider for an action plan in response to the concerns found at this assessment relating to regulation 12 for the Acute and PICU service.”