Receptionists play a big role in our experience at our GP surgery, from booking appointments to inquiring about test results and ordering prescriptions.
Patients across the North West have shared their views on how they feel their GP receptionists are performing in the latest GP Patient Survey, produced by Ipsos on behalf of NHS England.
More than 700,000 patients in England completed the 2025 survey, which was carried out between January and March this year, and gathers information on how patients feel about their local GP.
The survey uncovered patients’ experiences with the reception and administrative team at their GP practice. Across the country, the majority of patients described their GP reception team as ‘very helpful’ (42%) or ‘fairly helpful’ (41%).
Here we reveal the GP surgeries across the North West where reception teams have been voted the best by you. Surgeries are ranked by the proportion of patients who said the reception and administrative team at their GP practice is ‘very helpful’.
25. Beechwood Surgery - Thornton-Cleveleys
There were 313 survey forms sent out to patients at Beechwood Surgery in Thornton-Cleveleys, and the response rate was 36%. 77% of patients said the reception team was ‘very helpful’, while 20% said they found the team ‘fairly helpful’. | Google Maps
26. Awburn House Surgery - Mottram In Longendale, Hyde
There were 326 survey forms sent out to patients at Awburn House Surgery in Mottram In Longendale, Hyde, and the response rate was 33%. 77% of patients said the reception team was ‘very helpful’, while 21% said they found the team ‘fairly helpful’. | Google Maps
27. Ulverston Community Health Centre - Ulverston
There were 339 survey forms sent out to patients at Ulverston Community Health Centre in Ulverston, and the response rate was 32%. 76% of patients said the reception team was ‘very helpful’, while 18% said they found the team ‘fairly helpful’. | Google Maps
28. Moss Way - Liverpool
There were 431 survey forms sent out to patients at Moss Way in Liverpool, and the response rate was 24%. 76% of patients said the reception team was ‘very helpful’, while 23% said they found the team ‘fairly helpful’. | Google Maps