Mobile opticians and audiologists in Manchester awarded customer care medal by Specsavers founders

The Dame Mary Perkins Award for Outstanding Customer Care 2024 has been awarded to Manchester Domiciliary for going above and beyond. It is one of only of seven Specsavers businesses in the UK, Northern Ireland and the Republic of Ireland to receive the award this year.

‘Caring for our customers is at the heart of what Specsavers is all about and the winners of this award are shining examples of how our colleagues do that every day. Congratulations to all of them,’ says Dame Mary Perkins.

Charlotte Donley, customer service partner at Specsavers Manchester Home Visits, says the team is honoured to receive the award. It is in recognition of achieving consistently high levels of customer service, satisfaction and positive feedback.

‘We take immense pride in their ability to make life-changing differences for our customers – and it is a testament to our team to receive this award.’

‘We are proud to serve our community through outstanding customer service and providing access to important eye and hearing health care. We will continue to go the extra mile for Manchester.’

Optometrist director, Kirsty McLardy, adds, ‘I believe that as a team, Manchester Home Visits embody the core values of Specsavers, going that extra mile and consistently caring and putting our customers at the heart of everything we do. I’m grateful to work with such an amazing team.’

Specsavers Manchester Home Visits has delivered vision care within the homes of people throughout the area since 2013 and this year, they also launched an audiology service to provide expert hearing services to those unable to visit their high street stores.

Many residents across the region may be unable to leave their home unaccompanied due to a physical or mental illness or disability, limiting their access to basic eye health and hearing services. These residents are quite often the people who are most in need.

For more information about the service and eligibility or to request a home visit appointment, visit https://www.specsavers.co.uk/home-eye-tests/home-hearing-tests