Ireland’s leading customer service and sales outsourcing partner, Uniquely announces £7million Manchester investment

A leading business process outsourcer in the field of sales and customer services has today (March 17) St Patrick's Day, officially announced a £7 million investment in Manchester as part of a wider £20 million investment across the West Midlands, Northwest and Scotland.

One hundred new jobs are set to be created by Irish-owned company Uniquely in the city by the end of 2025, contributing to economic growth and innovation.

Uniquely is a dynamic business process outsourcer renowned for delivering outstanding sales and service solutions across diverse industries. The company, which has its headquarters in Ireland, has opened offices in Solihull near Birmingham, Manchester and Glasgow and will employ 300 staff by the end of 2025 across the three regions.

Mayor of Greater Manchester, Andy Burnham said: “The Irish business community continues to recognise the immense potential of our city-region, with Uniquely's investment perfectly illustrating this connection. Their choice of Manchester reflects the depth of our international connections and the welcoming environment we've cultivated for global enterprises. This represents another milestone in our ongoing partnership with Irish businesses and is a clear signal of the confidence Irish companies have in Greater Manchester's business landscape.”

Leader of Manchester City Council, Cllr Bev Craig said: "Uniquely's £7 million investment into Manchester represents a significant economic opportunity for our city-region. Creating 100 new jobs and strengthening our city's economic relationship with Ireland, this investment highlights our robust business connections and reinforces Greater Manchester's position as a strategic location for Irish businesses seeking international growth.

“We look forward to playing a part in Uniquely's growth journey and cultivating this mutually beneficial relationship between our cities and countries.”

Commenting on the investment, Founder and CEO of Uniquely, Gerard Teahon said: “People are at the heart of everything we do at Uniquely and we are delighted to be growing our presence and supporting local economies through new employment opportunities across the region. This significant investment in Manchester is both the realisation of an important milestone in our journey towards innovation, transformation and growth and a testament to the exceptional talent and innovative offering we provide our increasingly international customer base.”

The investment was highlighted at the first annual UK-Ireland Summit hosted by Prime Minister Keir Starmer and attended by Irish Taoiseach Micheál Martin in Liverpool last week. The event showcased the world-class talent on both sides of the Irish Sea and celebrated the deep ties between the people and cultures of the United Kingdom and Ireland. Despite the challenges in trade posed by Brexit, the UK remains Ireland’s biggest trading partner in Europe.

Ireland’s Prime Minister, Taoiseach Micheál Martin said: “I congratulate Uniquely on their plans to create new jobs and invest in its ongoing expansion in the UK, providing solutions for banking, energy and telecoms. Uniquely is one of several Irish businesses continuing to play a significant role in the UK economy, while delivering export growth for Ireland.”

Head of Business Development & Marketing at Uniquely, Pat Stack said: “Establishing our presence in the city region was made possible through the assistance of MIDAS - the inward investment promotion agency for Greater Manchester. They supported our investment by providing expert advice around networking, property selection and facilitating introductions to local recruitment agencies. The support from MIDAS has been instrumental in our successful expansion into Manchester, now regarded as one of the most innovative cities in the world.”

In November 2024, Uniquely became Ireland’s first outsourcer to win the Customer Services Centre of the Year award at the CCMA Irish Customer Contact & Shared Services Awards. The awards honour the outstanding achievements of Ireland’s customer contact and shared services industry and winners demonstrate innovation, dedication and excellence.

The business was also awarded ‘Best Managed Companies’ Platinum Standard, in September by Deloitte Ireland* for superior business performance for the past nine years. Uniquely was also officially recognised as one of the Best Workplaces in Ireland™ in 2025, based on direct feedback from employees.

Established in 2006, Uniquely boasts a wealth of experience in diverse markets, collaborating with various organisations to enhance customer engagement and satisfaction. Its expertise spans service solutions in sectors such as Financial Services, Energy, Medical Technology, Telecoms, Media and Retail.

In Ireland, Uniquely has Customer Engagement Centres in Galway in the west and Dundalk towards the north and field sales teams operating nationwide. The company partners with large Irish and International businesses such as Sky, Centrica, Pinergy, AIB Bank, SSE Airtricity and the Irish Red Cross. Uniquely has also been awarded the Guaranteed Irish symbol for its commitment to excellence and innovation, local jobs and communities.