Good CQC report with outstanding in ‘Well-Led’ for Manchester care home

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An inspection at HC-One’s Rose Court, in Radcliffe, Manchester, has found the care home to be safe, effective, caring, and responsive, as well as ‘outstanding’ in well-led.

The team at Rose Court, which has been led by Home Manager Leanne Batten-Smith since summer 2022, were delighted with what inspectors had to say about the 87-bed residential, nursing and dementia care home which was published on 23rd February this year.

The report highlighted the kind ways in which the team provide care for residents at the home which included the adaptable service, design, and decoration to meet people's needs:

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People's individual needs were met by the adaptation, design, and decoration of the premises.

Rose Court Care Home Celebrating CQC SuccessRose Court Care Home Celebrating CQC Success
Rose Court Care Home Celebrating CQC Success

“All parts of the home were accessible including garden areas. There were different rooms or areas on each floor to help meet people's individual needs. These included The Wilton Arms – a pub which served alcohol and people could have a game of dominoes or catch up with others, a cinema room with large tv, surround sound and black out curtains.

“Garden and sensory rooms were available. Both were calm and relaxing spaces with the garden room housing an array of plants and the sensory room had relaxing lights and colourful fish tanks.”

Inspectors also commented on the caring nature of the home:

“Interactions between people and staff were caring, good humoured and personalised. People and their relatives told us, "We have some fun together", "I visit most days, staff are very good, never seen anything but caring and kindness" and "Extremely caring staff, always go above and beyond."

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The outstanding leadership, was also a key finding in the report:

“As outlined at our previous inspection the registered manager continued to be highly motivated and expected high standards in the delivery of people's care and support. The registered manager demonstrated excellent management skills, having a clear vision and was enthusiastic in promoting and supporting teamwork as well as valuing contributions from people, their relatives, and staff.”

Residents and their relatives have also rated Rose Court 9.8/10 on the independent review site carehome.co.uk – demonstrating that they agree with the recent ‘Good’ rating by the CQC.

HC-One’s Care Home Manager, Leanne Batten-Smith, commented:

“The team and I are both over the moon with the latest CQC inspection. We work hard and always have the residents’ best interests at the forefront of everything we do.

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“It is a lovely family-orientated atmosphere here, and residents are supported to live their best possible life every day.”

HC-One’s Area Director, Anthony Byrne, said:

“This rating is great news. I would like to thank the whole team at Rose Court for their commitment and hard work and congratulate them on such an impressive report.

“We are dedicated to achieving our aim of being the care provider of choice for those looking for the very best care and support, and employer of choice for the best, most professional, and kindest care staff.”